Cancellations & Returns

Last updated March 12, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our cancellation return policy.

Cancellations

Orders may be cancelled for a full refund within 24 hours after placing the order or before items have shipped. After 24 hours or when items have shipped, the order will fall under the Return Policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process

To return an items, please email hello@heilstormstudios.com to obtain a Return Merchandise Authorization (RMA) number After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Heilstorm Studios

Attn: Returns

RMA #

1042 Fort Union Boulevard #1200

Midvale, UT 84047

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note: Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at hello@heilstormstudios.com.